FLOORPLANBOT

Refunds and cancellations

Contact support@floorplanbot.com within seven calendar days of a payment to request a full-refund review. We review qualifying requests within two business days. Duplicate charges and paid-but-not-delivered cases receive priority. Include your account email and purchase date; never send card details or passwords.

Refund eligibility is reviewed against the transaction and use of credits. There is no partial-refund service. A verified full refund removes the unused credits from that payment, without removing unrelated free or purchased credits. Refunds and cancellation are separate: cancel future renewals in Manage subscriptions if you do not want another monthly charge. Non-excludable statutory consumer rights always prevail.